18 May
2011
18 May
'11
4:15 a.m.
Thanks to past comments here, I recommended the Library use Craters
and Freighters to move a hot-press machine, and two units full of
drawers of type. Big mistake. They dismantled the machine, after
being told not to, and who knows if the damage they did can be
repaired. They demolished the units of drawers, and who knows how
much type they lost as they moved the stuff half way across country
(I'm told that there was loose type in the truck and on the ground
when they unloaded).
Sounds like the only things they didn't demolish were the bolts of fabric.
I've not been able to get over to view the carnage, and I'm not
looking forwards to it.
I also found that if you're using them to move stuff like computer
equipment you have to sign off that they're not responsible for any
damage they do. WTF!
Zane
--
| Zane H. Healy | UNIX Systems Administrator |
| healyzh at aracnet.com | OpenVMS Enthusiast |
| | Photographer |
+----------------------------------+----------------------------+
| My flickr Photostream |
| http://www.flickr.com/photos/33848088 at N03/ |
18 May
18 May
5:15 p.m.
New subject: WARNING! Avoid Craters and Freighters
In article <p06240882c9f8f5a94fa3(a)[192.168.1.157]>7]>,
"Zane H. Healy" <healyzh at aracnet.com> writes:
Thanks to past comments here, I recommended the
Library use Craters
and Freighters to move a hot-press machine, and two units full of
drawers of type. Big mistake.
Which office?
I also found that if you're using them to move
stuff like computer
equipment you have to sign off that they're not responsible for any
damage they do. WTF!
I've never had to do this on anything I've shipped with them. All my
experiences with them have been excellent, but perhaps I didn't use
the office that you used.
Each office (obviously) has different staff. Once they pack the unit,
its introduced into the freight carrier's system. The freight carrier
can still drive a forklift through your items and there's nothing C&F
can do about that. Damage is possible during transport no matter what
you do.
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5:29 p.m.
New subject: WARNING! Avoid Craters and Freighters
For the record, here's the dealings I've had:
Megatek Whizzard terminal "cardboard crate" (Austin office)
19 Tektronix 4105/4205 terminals individually wrapped and boxed,
freight shipped from Hayward, CA to SLC. (San Jose office)
SGI 3130, monitor, keyboard, manuals, spare boards. Custom wooden
crate. (Atlanta office)
E&S image generator 1600 lbs(!). Custom wooden crate. (San Jose office)
Aesthedes graphic design system. Multiple large cabinets, 3 large RGB
monitors, boxes of manuals, versatec printer, film recorder, rolling
cabinets, etc. (Minneapolis/St. Paul office)
CDC 525 console. Cardboard crate. (Oklahoma City office)
Two SGI 4D/310. Cardboard crate. (Annapolis office)
SGI 4D/480VGX. Shrink wrap and pallet strap. (Annapolis office)
There might be one or two more that I've forgotten. In every single
instance, C&F has packed according to my instructions and been very
helpful in selecting the best tradeoff between price and safety (i.e.
not everything needs a wooden crate and the 480 I just had them shrink
wrap it to keep the doors from opening). I've dealt with multiple
offices across the country and always been a very satisfied customer.
That said, nobody is perfect and all it takes is one asshole working
at one of your offices to trash your reputation.
--
"The Direct3D Graphics Pipeline" -- DirectX 9 draft available for download
<http://legalizeadulthood.wordpress.com/the-direct3d-graphics-pipeline/>
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7:28 p.m.
New subject: WARNING! Avoid Craters and Freighters
At 11:15 AM -0600 5/18/11, Richard wrote:
In article
<p06240882c9f8f5a94fa3(a)[192.168.1.157]>7]>,
"Zane H. Healy" <healyzh at aracnet.com> writes:
Texas, I want to say San Antonio, but am not sure. I've not been
involved with the acquisition, shipping, or receiving other than
making the mistake of recommending C&F.
Zane
--
| Zane H. Healy | UNIX Systems Administrator |
| healyzh at aracnet.com | OpenVMS Enthusiast |
| | Photographer |
+----------------------------------+----------------------------+
| My flickr Photostream |
| http://www.flickr.com/photos/33848088 at N03/ |
Thanks to past comments here, I recommended the
Library use Craters
and Freighters to move a hot-press machine, and two units full of
drawers of type. Big mistake.
Which office?
8:11 p.m.
New subject: WARNING! Avoid Craters and Freighters
In article <p06240885c9f9c8493a7b(a)[192.168.1.157]>7]>,
"Zane H. Healy" <healyzh at aracnet.com> writes:
At 11:15 AM -0600 5/18/11, Richard wrote:
Well, as I say, I've used them many times with great results, although
I have not used the San Antonio office.
When I've had special instructions for shipment, I've always talked to
them on the phone before things were introduced into the freight
system. Its kinda like carpenter's measuring twice and cutting once.
Since you did nothing other than make a recommendation, we don't know
how much blame to lay on C&F and how much was a miscommunication of
instructions. When I have special instructions, I email and/or FAX
them to the office so that they have a written record of my request.
I don't trust them to remember special instructions verbally. Even if
we discuss it on the phone and reach a conclusion verbally, I always
send a followup email.
I had a very miserable experience with CTS freight shipping. At the
time when I brought it up on this list, everyone told me all their
great shipping experiences with CTS. I won't be using CTS again and I
now stay away from "dovebid audio/video exchange" auctions because the
stuff is always sold out of Reading, PA and that's outside the service
radius of C&F.
I appreciate you relaying your story and if I have to deal with the
San Antonio office for anything requiring special care, I'll be sure
to pay attention. But its not going to stop me from using C&F as I'm
a very happy and satisfied customer with all the offices I've used so
far (forgot to add that I've also used the Salt Lake office to pickup
a bunch of stuff from Hill Air Force Base in Ogden and bring it down
to SLC).
--
"The Direct3D Graphics Pipeline" -- DirectX 9 draft available for download
<http://legalizeadulthood.wordpress.com/the-direct3d-graphics-pipeline/>
Legalize Adulthood! <http://legalizeadulthood.wordpress.com>
Which office?
Texas, I want to say San Antonio, but am not sure. I've not been
involved with the acquisition, shipping, or receiving other than
making the mistake of recommending C&F. 
8:22 p.m.
New subject: WARNING! Avoid Craters and Freighters
I would not expect this of the Anaheim, Ca. office. I was able to
inspect their facilities, which at the time was custom crating what
appeared to be the contents of a hospital / radiology clinic, and there
was no indication that they would have done what you suggest with such
details as the type for the typesetter. They were arranging shipping
requirments for each item by using input from the customer as well as
the original manufacturer.
They also had good suggestions for the shipping of the equipment I had
them quote (Computer Automation equppment, both assembled and loose). I
will not hesitate to use them in the future at this office, but would
certainly take care to inspect a special operation before shipping for
items of the type you suggest (regardless of your comment, I would be
careful).
Agree with richard, though, it only takes one bad experience or bad
apple to spoil the barrel.
Jim
On 5/18/2011 12:28 PM, Zane H. Healy wrote:
At 11:15 AM -0600 5/18/11, Richard wrote:
In article
<p06240882c9f8f5a94fa3(a)[192.168.1.157]>7]>,
"Zane H. Healy" <healyzh at aracnet.com> writes:
Texas, I want to say San Antonio, but am not sure. I've not been
involved with the acquisition, shipping, or receiving other than
making the mistake of recommending C&F.
Zane
Thanks to past comments here, I recommended the
Library use Craters
and Freighters to move a hot-press machine, and two units full of
drawers of type. Big mistake.
Which office?
4974
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4974
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