Adam - DG/UX wrote:
Is it that far fetched that there would be service
When I pay for support at an enterprise level, do I not get better
support, from more experienced techs?
I'm not talking about their response time, I'm talking about the
quality of the service.
You said "some extra $$". Apparently you meant "some extra
And, back to shipping, FedEx has a few solutions
and also check out White Gloves:
Did you notice that they don't have pricing for these services available
online? Why do you suppose that is?
Again, it's not all black and white, obviously the
regular fee isn't
about breaking your stuff but for the "Extra-care" fee they'll handle
And if it gets broken, and they determine that it wasn't packed
properly, you're still SOL. In other words, if you don't bolt down the
typing unit of a Model 33 Teletype, or if you put a big heavy thing in a
box with only foam peanuts for "protection", they aren't going to accept
liability for breaking it. This isn't a substitute for packing it
There are levels of service in just about anything.
Certainly. For shipping, the level of service for "I can't be bothered
to package it correctly" is "pay a shipping agent that will package it
correctly for me". However, for things where it isn't obvious how to
package it correctly, like a Model 33 Teletype, or an RP06 disk drive,
even that isn't going to be sufficient.