It was thus said that the Great Jeff Hellige once stated: You might want to talk with the utilities board (or whatever body regulates the phone companies); cutting you off from 911 is a potential liability they have (911 processing is handled differently in phone switches and has high or critical priority over anything else in a phone switch). And anytime you start having problems, take names, and threaten to call said utilities board. -spc (I haven't met anyone that actually likes Verizon ... )