Lyle Bickley wrote:
If you're going to write the person at eBay
responsible for this new
policy,
contact Rob Chesnut, Senior Vice President, eBay Global Trust & Safety.
Here's his email address:
Rob Chesnut <RChesnut at ebay.com>
I have already sent an email to him - with this theme:
"I hope you understand the gravity of this newly implemented change. It
literally changes the entire character of eBay - and makes eBay a much
less
desirable auction site."
Lyle
Well, I sent Rob a note (see below) and received a response in about 20
minutes.
If he can respond that fast he is not getting enough negative feedback
emails...
Don
Chesnut, Rob wrote:
Don, thanks for your note. I don't like the new
changes either. I wish
you were right about user education, but we've tried it, and much to
our frustration, it doesn't work outside a fairly narrow range of more
experienced users. If you saw the numbers of scams I saw, and were
familiar with what these fraudulent groups were able to do, I think
you would have come to the same conclusion we did.
--------------------------
Sent from my BlackBerry Wireless Handheld
----- Original Message -----
From: Don North <ak6dn at mindspring.com>
To: Chesnut, Rob
Cc: Don North <ak6dn at mindspring.com>
Sent: Wed Jan 17 22:32:30 2007
Subject: Latest EBAY User Interface Policy - Hidden bidder IDs
"As the internet evolves, eBay continues to strike a balance between
preserving transparency and protecting our Community of members. eBay
has decided to change how bid history information is displayed so bad
guys cannot target bidders with fake offers using this information. In
certain cases, some bidders will no longer be able to view Bidder User
IDs on the Bid History page. Your User ID will be shown only to you and
the seller of the item you're bidding on. Other members will see an
anonymous name, such as Bidder 1, applied consistently to the Bid
History page."
As a member of EBay for the last 6 years who has purchased well over
$25,000 worth of items (including many high ticket items over $500) I
deplore this latest change to the user interface. I feel it is a
misguided solution to a perceived problem (bogus second chance offers)
that flys in the face of an open Ebay user community.
I have purchased many high-valued items via Ebay (mostly specialty
computer and test equipment) over the years and have received second
chance offers from time to time. Determining which offers are valid and
which ones are bogus is NOT a problem; the bogus offers invariably come
from outside the Ebay messaging mechanism and usually require payment in
cash via Western Union. Bogus second chance offers have never been a
problem in my experience.
On the other hand, the anonymous bidder IDs now implemented for items
over $200 makes Ebay a much less attractive auction site for my use. I
cannot now determine who the other bidders are, which has always been an
important criteria for how I gauge the bids I will offer. I cannot
determine if one of the anonymous 'Bidder N's is a shill bidder that is
there to drive up the price. If I don't know who the other bidders are,
by both user ID and feedback, I can't make a quality decision on the
auction.
If this practice of *hiding* user IDs continues, I will of necessity be
forced to find other auction sites that don't hide information from me.
Ebay will be relegated to low value, low ticket, low fee items for me.
The solution to bogus second-chance offers is USER EDUCATION, not hiding
user information behind a smokescreen.
Don North
ak6dn at
mindspring.com