> These days, regardless of what they say, I open a case with eBay if I don't have
the stuff in my hands after a reasonable allowance for shipping delay. It doesn't
hurt their ratings, so I am told, if the case is later closed by the buyer as resolved
satisfactorily. If I think the seller is acting in good faith, I'll say as
much, that I'm just covering my butt after having a few crooks abuse my patience in
the past.
Yes, this is the best thing to do, because it gives everyone an "out"
with relatively no bad effects. However, it is always good to
communicate before opening a case. For a seller, having a case opened
Agreed. I try to be reasonable about this. I realise that many sellers
have 'real' jobs, and certainly don't expect things to be shipped on the
day the auction finishes.
However, uless the selelr indicates to the contrary (for example 'Due to
my job, I can only get to the post office on Saturdays'), I do expect
things ot be shipped within a few days.
And I have a reasoanble idea of how long the shipping should take. If I
don't get anything within a reasoable period, I try to cotnact the
seller. My first message is of the form 'I have not receiced the <foo> I
purchased from you, has there been a problem'. Of coruse, if it's an
international seller and they provide a tracking number for the parcel, I
sue that to see what is going on.
One time a parcel was delayed in shipment. For some reason it got stuck
in a warehouse in a US airport for about 6 weeks. The seller was
extremely helpful. THey provided tracking numbers, etc. I could see what
was going on. THey thought ht has been lost in the post, and offered me a
full refund. My reply was that as they were a dealer in such equipment,
and that the unit was not expeically rare, I owuld be happy if they kept
the money until they got another one in stock and sent me that. As it
happened, the one I'd paid for turned up a couple of days later. Needless
to say I contacted the seller to say I'd got it, that I was very happy
both with the unit and with the wya they had handled things.
I have only had 2 poor experiences. One time a machine appeared to have
been damaged in shipping, I am not so sure. But the samge was fairly
minor (HP9826s are built like brick outhoses, only yhe case was cracked,
the PCBs and even the CRT was fine). The machine was worth what I'd paid
for it in the condition it had arrived in. So I guess I was happy-ish.
The other time was more serious, The seller kept on saying he'd
dispatched the item ('Sorry, I didn';t get to the post office on Friday,
I'll send tomorrow'). Nothign turned up. And then the seller
de-registered from E-bay. That time I did raise a case with Ebay. And did
get a fukl refund from Paypal. But I had tried, repeatedly, to contact
the seller to find otu what was going on before I complained to Ebay/Paypal.
-tony