12 Aug
2014
12 Aug
'14
6:44 a.m.
On Mon, 11 Aug 2014, Chuck Guzis wrote:
Or, an employee who smiles when you walk up to the counter and knows you by
name. Relationships count. I've had such an employee search in the back
room of the post office to find a lost parcel while I waited.
It's amazing the level of service you can get from a postal employee if
you treat them like they're people, not drones there to do your bidding.
:)
g.
--
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