A few jobs back, where I spent about 10 years, I spent tons of time on
interfacing various pieces of equipment. A popular application was
serial<->ethernet as many people brought use-to-be serial-only
applications online to utilize the available network connections,
especially inter-building and across WANs/VPNs.
While the network portion was my specialty and reason for being there, I
would always get dragged into troubleshooting serial connections, and
became pretty good at doing so.
Asking the customer if his device is a DTE or a DCE is useless. Besides
the fact that the answer only provides limited information anyway,
customers always guess and almost always get it wrong. It became a joke
amongst people in support that you should assume the opposite of what
they tell you.
Getting both the pinout AND directions of the signal from a reliable
source (usually from the manufacturer of the equipment) was the only
surefire way of knowing how to interface to it.
There are some manufacturers who would use the hardware control leads to
communicate information (more than just for flow-control). Was it maybe
the programming interface for Motorola radios?
Keith