24 Dec
2011
24 Dec
'11
10:34 p.m.
On 24 Dec 2011 at 13:32, Fred Cisin wrote:
"I copied the files, but something is wrong with
your program; Office
2014 won't open them!"
Or the one that taught me to limit free support to nonpaying callers:
"Thanks, I've got what I need, so I won't be buying your product."
So offering the service instead of the product is the way to go.
Customers are happier and delighted that you even copied that Mac
400K floppy stuck in a pile of NEC Bungo floppies.
--Chuck