24 Jun
2002
24 Jun
'02
1:35 p.m.
From: Michael Passer <passerm(a)umkc.edu>
Being a little hard on Yugo there, aren't we :)?
The thing I remember
most
about Packard Bell was that a friend of my wife's
bought one (without
asking
my advice), needed some help, and it had tamper
resistant seals over the
edges that asserted a voided warranty if the case was opened. My thoughts
were along the lines of "how dare they?"
They *dare* because of the customers. People who would never dream of
working on a TV set will eagerly open a PC and cause all kinds of havoc. I
use warranty labels in my shop, and the warranty is VOID if the seal is
broken, but if I know the customer has a reasonable level of skill,
tempered with caution, I tell them not to worry about breaking the seal.
I don't sell motherboards any more, for the same reason. Last one I sold
was a dual-processor Asus board (not cheap) and the customer returned it
one hour later with an area about 3" x 5" on the board *charred black* on
both sides of the board. He claimed I sold him "junk" and was in my face
when I told him I wouldn't replace it. Fortunately there was an off-duty
deputy sheriff in the store at the time . . . absolutely not worth the
hassle.
Warranty seals *do* have their uses . . .
Glen
0/0
If I am not for myself, then who will be for me?
And if not now, when?
-- Pirkei Avot