16 Nov
2011
16 Nov
'11
8:23 p.m.
On 11/16/2011 10:24 PM, Mouse wrote:
I once worked on a robotics project that involved JPL
and some Sun
hardware. JPL bought the right to internal support from Sun, as in,
we could call and talk to one of their internal techs.
We tried it. More than once (I don't recall exactly how often). Every
time, we already knew more about the thing we were asking about than
the tech we spoke with did.
And this was the special spend-oodles-of-money level of support.
I am very thoroughly cynical about proprietary vendor "support".
I'm right there with you on that. Vendor support is nearly always a
joke. It will never be half as good as an experienced engineer with
access to the source code. Sun is particularly bad about this...I can't
count the number of things I've taught Sun employees about Sun computers
and OSs.
-Dave
--
Dave McGuire
New Kensington, PA