Is it that far fetched that there would be service
levels?
When I pay for support at an enterprise level, do I not get better
support, from more experienced techs?
Given the volumes and time frames involved, there's really no
way that some packages can be handled differently from others
if they're going through the same facility. The only exception to
that are shipments that are too large or heavy to travel on the
conveyor belts. Having said that, there are different services
available that transport the packages through an entirely different
path to get to the destination. FedEx has some pretty extreme
examples. A few years ago a couple of pandas were imported
from China and FedEx flew them. No only did they have
a plane
dedicated to them, but it was specially painted for the event.
I never witnessed this myself, but some of the guys I worked
with told me about a time they were in one of the facilities and
heard an animal growling in one of the crates. FedEx also has
the Custom Critical operating company that is the result of a
purchase of Roberts Express. This is the part of the company
you go to if you want something taken directly from your door
to the destination and need it handled with particular care.
BLS