17 Nov
2011
17 Nov
'11
4:55 p.m.
On 17/11/11 1:08 PM, David Riley wrote:
Could the litigation culture be part of why corporations are unable to
be transparent about, or acknowledge, defects?
--Toby
> - Dave
...
Fun story: support isn't that much better for hardware
manufacturers.
We built an AMC card using (among other things) a Freescale MPC8378
(PowerPC microcontroller) on board that, at least for the first batch,
had a few bizarre problems running at the promised 800 MHz. ...
After being shunted around Freescale's Taiwan
offices with no one
saying anything other than "well, you're probably not
terminating it
right, go re-spin your board", they just stopped responding to us.
Shortly thereafter, supplies of the 800MHz speed grade dried up for a
few months; after shipments resumed, the problem was fixed, so I guess
we found a process/QA control problem for them? Th lack of communication
was just infuriating, though.