OK, the shipment arrived today.
And just like I expected, they fscked up. Again.
The pallet they used looks like it was slapped together from scrap
lumber and was practically falling apart as the delivery men hefted it
up onto the loading dock. Because the pallet was falling apart, they
*almost* dropped the whole thing onto the ground. Don't ask me why
they insisted on lifting it instead of using their lift gate! I guess
it was too much trouble to properly park the truck against the dock.
If this had been a proper pallet this wouldn't have been a problem.
OK, so I get a look at how they "packed" the item to prepare it for
shipment. The Onyx is just sitting on the pallet, not strapped down
to anything. The Octane2 and sirius video box (which were my two
other dovebid lots that I *requested* be shipped by ground, but my
request was ignored and I wasn't informed of this until it was too
late to do anything about) were just saran wrapped onto the pallet.
As a result, the O2 -- which was looking cosmetically quite clean in
the dovebid photos -- is now covered in scuffs and scratch marks all
over the case. The sirius box is fine, but since its basically a big
metal rack mount box I wasn't worried about that in the first place.
The onyx -- which as very fragile plastic skins -- was only protected
by one or two layers of bubble wrap and then saran wrapped all around.
Compare this to the other Onyx that I had delivered yesterday. That
Onyx was vinyl strapped to the pallet. Then styrofoam was placed
around all sides of the unit and a cardboard "crate" created around
the styrofoam and then this was all strapped to the pallet again.
I couldn't imagine two more clear examples of how to do things the
right way and the wrong way. I consider myself damn lucky that the
Onyx delivered today didn't become a big pile of scrap metal.
Given that this whole experience was one big Mongolian cluster fsck
from one end of the transaction to the other, I
can't help but think
that the CTS that y'all knew and love is no more.
Craters & Freighters was about the same price as these people and put
*much* more care into packing items for shipment than CTS. It appears
that "careful packing for shipment" to them means just put 4 more
layers of saran wrap around it and calling it "good".
I'll definately never use them again. Thank the dogs for capitalism
so that I have other choices.
--
"The Direct3D Graphics Pipeline" -- DirectX 9 draft available for download
<http://www.xmission.com/~legalize/book/download/index.html>
Legalize Adulthood! <http://blogs.xmission.com/legalize/>