19 Jan
2022
19 Jan
'22
9:15 a.m.
On Wed, 19 Jan 2022 at 16:59, Peter Coghlan via cctalk
<cctalk at classiccmp.org> wrote:
(BTW, trying to contact IKEA to get it sorted was very much like trying to
contact Google except that Google doesn't have sacrificial call centre workers
in a different country to intercept the complaints and lose them, Google just
doesn't take calls from anyone.)
Actually, I feel a strange and atypical urge to defend IKEA here.
I bought a 2nd hand IKEA bed off some chap on Fesse Bouc a few years
ago. He said his girlfriend didn't like it and it gave her back ache.
It was partly disassembled. When I came to rebuilt it, using a PDF of
the instructions from the WWW, I discovered an important screw was
missing.
I went to my local IKEA, showed them the pic and the name of the bed,
and they just gave me the right screw, free of charge for a 2nd hand
item.
When I came to assemble the bed, I discovered that the fool had
assembled it wrongly in the first place and used the "missing" bolt in
the wrong hole, making the whole frame slightly twisted and that's
probably why his G/F didn't like it.
But kudos to IKEA who publish the instructions for free online,
facilitating the 2nd hand market, and to their after-care which
includes no-questions-asked parts even for later owners.
They also swapped a backpack of mine when a critical zip failed, even
though I bought it in a different country and had no receipt.
I think maybe the thing is to go there, not try to phone them.
--
Liam Proven ~ Profile: https://about.me/liamproven
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