27 Jul
2000
27 Jul
'00
4:25 a.m.
I'll definitely be looking at alternatives in the future. The other shoe in
this is that it appears the shipper didn't bother to insure the package,
despite my instructions to the contrary. Of course, those instructions were
over the phone, not via e-mail, so I'm getting the "you didn't tell me you
wanted me to insure it". Gee, now why wouldn't I want it insured? :-(
-- Tony
----------
From: Bruce Lane[SMTP:kyrrin@bluefeathertech.com]
Reply To: classiccmp(a)classiccmp.org
Sent: Thursday, July 27, 2000 10:02 AM
To: classiccmp(a)classiccmp.org
Subject: An alternative to UPS
At 08:25 27-07-2000 -0500, Joe Rigdon wrote:
find
If
it's used (like an old computer) it's "personal
effects" and as such any damage or loss claims will be denied.
That's the most rediculous thing that I've ever heard! I hope they your computer lab. If not, then don't give up.
Demand to talk to their
<snip>
Absolutely don't give up! UPS is easily the most snooty company I've
ever
dealt with on insurance claims. A colleague of mine back east had to
hassle
them for months before they finally paid up on a claim.
Also, you may want to look at an alternative. I don't know if they
do
ground to Canada yet, but I've had outstanding service from FedEx Ground
(formerly RPS). Nothing I've shipped so far has been lost, or damaged in
the slightest degree, and their customer service is excellent.
Perhaps the capper is that I've found they're actually less
expensive than
UPS. I've had a shipper account with them for months now. If I drop all my
outgoing at their depot, they don't even charge me a monthly fee.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Bruce Lane, Owner and head honcho, Blue Feather Technologies
http://www.bluefeathertech.com // E-mail: kyrrin(a)bluefeathertech.com
Amateur Radio: WD6EOS since Dec. '77
"Our science can only describe an object, event, or living thing in our
own human terms. It cannot, in any way, define any of them..."