I had a similar problem that was buildup of toner on
the drum. It
would not completely erase. I tried just about everything and then
finally changed the tone/drum unit. This fixed it.
I was hoping to avoid that; the toner carts are mildly expensive and
slightly inconvenient to get. (Hmm, I may have a NIB one sitting
around somewhere, come to think of it.)
Still, it's definitely helpful to know that that fixed one case of the
problem.
I'd suspect that one could bake the drum and it
would work better
again. My guess is that it is moisture getting into the drum
surface. The 3si uses the organic drum.
I was actually thinking it might be too *dry* air, because it started
when winter struck, with its tendency to dry air indoors.
Still, he should do a general cleanup of things.
Any more specific suggestions? For example, any precautions to take
when cleaning the drum in the toner cart? Low light level? Paper
towel? Lint-free cloth? Do it in a humid atmosphere? Bake it in a
vaguely warm oven for a few hours first? Anythiing else I should be
sure to clean?
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