Microsoft BASIC 80 non-disclosure agreement - test-drb@ccmp.vtda.org

5 May 1998

...
 Oh, I'll be gentle with them, and polite, at least
to start with. But
when _I'm_ paying for the call (often at a premium rate), or even worse
am paying for so-called tech support, I expect a little more than a
person who treats me like somebody who can't even read. In other words I
expect _technical_ support on the product that they supplied me with. 

Exactly.  I also expect if the technical support is not via phone (IE from
e-mail, web based, etc.) to get a timely answer.  With my old soundcard, it
was 3 months, by which time I'd gotten so fed up I'd figured it out anyway.
Now I use a real Sound Blaster AWE 64.  I like the cool sound.
...
   Have you ever
gotten a response? 
Other than the obvious 'we don't support that any more' or 'A bug in a 20
year product, you must be mad to expect us to do anything about it', no,
not really. 

Well, yeah, but if you're lucky and get the right people...
    Or if you say that it had a "lifetime warranty."
    Tim D. Hotze