On Nov 22, 18:04, Bill Pechter wrote: the I Sounds like one I had to deal with when I worked for a third-party maintenance company. I was trained on Q-bus and mostly worked in the regional workshop, but I did a few fill-ins on other stuff. Anyway, one afternoon I was sent out to the head office of a well-known bank in Edinburgh, to deal with a printer (not on normal contract, but a fix-on-fail pay-per-fix deal). I was ushered into a room with four middle managers, one of whom was highly resentful that the Epson FX80 on his PC AT had stopped working, and even more resentful that someone was going to get in his way in order to fix it :-) The problem was simple -- it was so clogged with paper dust that the head couldn't move all the way to the margin. I don't just mean there was a lot of dust on the carriage and bars, the case was *full*. I politely suggested the owner might like to clean it (or have it cleaned) periodically, and got a stream of invective about how he'd complained it was making his printouts dusty, it was my problem not his, he was far too busy to ever do anything of the sort, and it was a maintenance company's job anyway. Well, I though of showing him the page in the manual about user maintenance, but it would obviously have been a lost cause... -- Pete Peter Turnbull Dept. of Computer Science University of York