I've just had an example of truly excellent service and thought I'd pass it on. For those that don't know, the Apple Powerbook 5300 series is under a 7 year extended repair period due to the type of plastic used in it's casing. Basically, up until sometime next year, if there's a problem on a PB5300 series machine that is attributable to the case, Apple will repair it. Last week, the right hinge mounting block on my PB 5300c broke so I called Apple on Monday. On Tuesday, Airborne Express delivered a box for me to ship the machine back to Apple, on Wed. Airborne picked it back up. It was delievered to Apple on Thursday and it was repaired and given back to Airborne on Friday. Airborne dropped it off at my home just about an hour ago. The machine looks like new and now has been put through the full REA to repair the known problems covered, at no cost to me. I'm not even the original owner of the machine.