Ahh... ok... humm, now that I think of it, when I called Apple for support a few times, they used Caller ID to pull up my record and knew who I was, and all occasions I interacted with phone support, all before answering the phone. Yeah... for phone support, it is inexcusable for them not to be able to at least look up your info after asking something simple like name and zip code -chris <http://www.mythtech.net>