Oh for God's sake... I am so dismayed by the amount of ragging I see on
this list... people seem so much less civil than they did 15 years ago. So,
Peter, I suppose you are just so brilliant and your timelines are so
unconstrained that you can figure out every problem ever laid in front of
you without ever having had to ask a more senior colleague, a friend, or
even a random person on an Internet list or board for advice? Or maybe your
site just shells out the big bucks for 100% commercial software and you can
just pick up the phone and dial for help? Maybe you don't even work in IT
ops?? Because what you are saying is pretty asinine and reflects a low
level of understanding.
Generally people who contribute to free software projects are happy to give
as freely of their time in supporting the product as they were in making it
(so long as the questions aren't completely moronic, and the person doing
the asking appears to have done at least some level of due diligence
beforehand). That's how it works in free software world. Can't figure it
out? Google it. If you can't Google it and have to figure it out yourself,
great; do a little write-up afterward.
I've taken a lot from the great corpus of knowledge that is the Internet in
my 15+ year IT career and I try to give back, too, by writing articles on
topics that were hitherto poorly discussed (or not discussed at all) on the
Web.
http://wildflower.diablonet.net/~scaron/
I've written HOWTOs on a wide range of topics to contribute knowledge back.
These pages get on the order of 1500 unique visitors per month, so I gotta
be helping someone. Furthermore, I myself get all kinds of random,
unsolicited e-mails regarding topics on which I've written with some
regularity, and I always take the time out to give a cogent answer or point
them to further resources. I've just outright given away scads of
interesting stuff to friends and acquaintances when I have plenty. What
have _you_ done to give back?
In the world most of us know, you often don't have the time to figure the
problem out for yourself; you don't have a senior colleague (or anyone at
all) that you can lean on for advice & to bounce ideas off of and you don't
have the budget to buy the big "point-and-click-sysadmin" appliance boxes
where when something goes wrong, all you do is pick up the phone and let
the customer engineers sort it out. It's just you, the computer, the
software, a big problem and the boss plus hundreds of users bugging you
every few hours until it's working again (and heaven forbid if you lot even
a byte of data in the process of trying to fix it...). Fortunately, the
guys working on most of this software are gracious enough to help out when
called upon, displaying the same spirit they did when releasing their
software to the world for free in the first place.
Sometimes you just don't know enough about the subject matter to be able to
contribute back in any meaningful way. People accept that. I can't become a
subject matter expert in every single one of the 100+ bits of software I
have to support... I ask my questions sparingly and graciously, do my
research first, am thankful for any advice I receive, and I try to
contribute back in other topics, where I do have deeper insight.
Best,
Sean
On Sat, Jul 12, 2014 at 10:07 AM, Peter Corlett <abuse at cabal.org.uk> wrote:
On Fri, Jul 11, 2014 at 11:22:34AM -0400, Sean Caron
wrote:
I dunno, as a sysadmin who works almost
completely with open source
software,
I myself am often in the position of "I just
want to ask one
question"... it
definitely gets to be a pain to go through
signing up for a list, (maybe)
waiting on moderator approval to join, finally being able to ask my one
question, get a response, and then unsubscribe, all the while, receiving
all
this other list traffic not germane to my one
question that I really
don't
care about (and as we all do, I get too much
e-mail as it is)... there is
some real utility to being able to shoot a question to a list & just ask
for
response to personal e-mail, or read in the list
archives on the Web and
not
have to actually subscribe to the thing. If the
system permits posting
from
non-members I'd vote to keep it that way; I
don't feel like the list is
excessively spammy... so long as the mods don't feel like they're putting
excessive amounts of work into it?
So what you're saying is that you want to butt into a busy community to ask
them for help, but aren't prepared to actually participate or give back?
And
you then wonder why they have their mailing lists configured to discourage
this
behaviour?