OT: DELL SUCKS! Re: PC Gamer, best 50 classic games issue? - test-drb@ccmp.vtda.org

10 Jan 2002

Sellam-

Thet was Eric Dittman, not me!

But I *did* write the "DELL RULES" one...

;)

...
  -----Original Message-----
 From: Sellam Ismail [mailto:foo@siconic.com]
 Sent: Wednesday, January 09, 2002 5:43 PM
 To: classiccmp(a)classiccmp.org
 Subject: Re: OT: DELL SUCKS! Re: PC Gamer, best 50 classic 
 games issue?

 On Wed, 9 Jan 2002, Eric Dittman wrote:

  No, I've had the miniPCI MODEM replaced as my
system was   shipped with
  the Actiontec and I had specified the 3Com, so
Dell sent a tech to
 swap the card.  I also had the SXGA+ screen replaced twice.   The first
  screen developed a flicker, so they sent a tech
to replace   the screen.  
  I didn't the the second screen looked even,
so they had a second
 screen replacement installed.  I didn't have to make up any   excuse, I
  just told tech support I was unhappy with the way
the LCD looked.  
 Finally, I had a problem with the mouse developing a mind   of its own.  
  The keyboard (with built-in eraser-head pointer)
was replaced, and
 when the problem reoccurred they sent a new palmrest (which has the
 touchpad built-in), which fixed the problem.  
 So, in other words, your laptop basically sucked as far as 
 quality goes?
 :)

  Each time the techs arrived the next day, with
the replacement part
 and tools, and the techs (I've had three different techs) all knew
 what they were doing.  
 Dell on-site tech support is subbed out to local contractors who are
 supposed to be "Dell certified" or whatever.  So that 
 explains why some
 people may have good service, and others lousy, when it comes 
 to on-site
 support.  It depends on the local contractor.

  So yes, I've had problems, and yes, Dell did
give me outstanding
 support and service.  
 Again, you got lucky.

 Sellam Ismail                                        Vintage 
 Computer Festival
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 International Man of Intrigue and Danger                 
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