Chuck Guzis wrote:
Oh, heck--bad Chinese capacitors are showing up
in new gear too. I
just picked up a couple of HP LCD monitors (circa 2007-2008). Both
had bulgy filter caps in the power supply. Replaced with new ones
(Nichicons), the monitors work fine.
I've had that with my ca.2007 Viewsonic VX922. It was great "fun" trying
to claim on the Viewsonic "guarantee." Quoted because said guarantee
I learnt many years ago that it was often quicker and cheaper to fix the
problem myself than to do battle with the manufacturers under a
'guarantee'.
isn't worth the paper it's printed on -- the
paper slip included with
the monitor states that parts and labour are covered, and return
shipping. Apparently there's been a "retroactive change in policy" since
then and that "no longer applies" -- now customers are expected to pay
Err, is that legal? You bought the monitor based on the quoted terms of
the guarantee (or at least you can claim you did :-)). What right do the
manufactueres have to change those terms after sale?
shipping both ways (to the Netherlands), and the
warranty is now two
years instead of three. From what I was told, the warranty starts from
the date of manufacture, not the date of sale (which I'm pretty sure is
illegal under UK law).
I am darn sure that's illegal...
NEC (aka NEC-Mitsubishi) are scarcely any better. The anti-glare coating
started peeling off my old CRT monitor just shy of the guarantee ending.
Called them and got the runaround:
"Well you must have cleaned it with a chemical solvent."
"Only Water and a microfibre cloth, as it says in the instruction book."
"Water is a chemical solvent."
That last statement is technically correct, of course, but I can't see
how they cancomplain about you cleaning it with water if that's what hey
suggest in the manual.
I ended up being passed back and forth between two different CSRs, then
finally to a "customer services supervisor" who stated quite plainly
that "any failure of the anti-glare coating would be considered customer
misuse and void the guarantee entirely."
I am not sure that sort of statement is legal either in the UK...
"So what if, say, the power supply fails?"
"Well, you'd have to pay for that because the warranty is voided by the
CRT damage."
They would try that sort of trick with me just once.
It'll be a cold day in hell before NEC or Viewsonic see any more of my
I have some very old NEC monitors here, and have been happy with them. Of
course they're _long_ out of guarantee (and I certainly voided the
guarantee on the colour one when I converted it from RGB input to RGBI
input to use with my newly-obtained CGA card -- yes, it is that old).
This doesn't mean I am going to buy any new monitors from them, though...
-tony