25 Aug
2003
25 Aug
'03
8:45 a.m.
I've run into a problem with a software company called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before from
IPSWITCH. I did manage to recover the registration information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That was
almost a week ago and I never heard back from them. This morning I called
them and asked about the replacement program. They said that my program had
been de-activated for FRAUD and that I would have to buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this program
on the 13th of this month, I told them that there was no way that I was
going to pay for a replacement copy and was entitled to a free replacement.
They said that because I'd failed to provide my street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called them
again this afternoon and again the manager "was not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.
I would strongly advise anyone NOT to do business with this company! Not
only do they fail to deliver the support that they say they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to the
junk-mail services and I would have to assume to any others such as
SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
my credit card service and have them retract my payment to IPSWITCH and I
will never do business with them again!
Joe
25 Aug
25 Aug
9:19 a.m.
I can't believe it. I thought that nobody can be worst than Bidpay,
but this assholes go very far away from these others.
Cheers
Sergio
----- Original Message -----
From: "Joe" <rigdonj(a)cfl.rr.com>
To: <cctalk(a)classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch
I've run into a problem with a software company
called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before
from
IPSWITCH. I did manage to recover the registration
information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That
was
almost a week ago and I never heard back from them.
This morning I called
them and asked about the replacement program. They said that my program
had
been de-activated for FRAUD and that I would have to
buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this
program
on the 13th of this month, I told them that there was
no way that I was
going to pay for a replacement copy and was entitled to a free
replacement.
They said that because I'd failed to provide my
street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called
them
again this afternoon and again the manager "was
not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.
I would strongly advise anyone NOT to do business with this company!
Not
only do they fail to deliver the support that they say
they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to
the
junk-mail services and I would have to assume to any
others such as
SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
my credit card service and have them retract my payment to IPSWITCH and I
will never do business with them again!
Joe
12:38 p.m.
On Mon, 25 Aug 2003, SP wrote:
I can't believe it. I thought that nobody can be
worst than Bidpay,
but this assholes go very far away from these others.
I second that. I tried using BidPay once and talk about a fucking
calamity. I wish nothing but the very illest will for BidPay and
everyone who works there (except for the custodial staff).
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
9:23 a.m.
New subject: Cromenco Z2 power supply (or equivalent)
Hi again. I aproach the occasion, even when I hadn't idea of speak
about it. Somebody knows where I can obtain one Power Supply
(original or equivalent) for one Cromenco Z2 backplane ?
I can't check yet more information, but I'm suggested that it uses
+8v, +18v, -8v and -18v power. Some people has give me kind
information privately, but I should like to obtain one PS before
try to construct one here.
Thanks in Advance.
Sergio
9:36 a.m.
New subject: Cromenco Z2 power supply (or equivalent)
Sergio,
I think I have one but I'm in Florida and I expect that the shipping
would be EXPENSIVE.
Joe
At 08:13 PM 8/25/03 +0200, you wrote:
Hi again. I aproach the occasion, even when I
hadn't idea of speak
about it. Somebody knows where I can obtain one Power Supply
(original or equivalent) for one Cromenco Z2 backplane ?
I can't check yet more information, but I'm suggested that it uses
+8v, +18v, -8v and -18v power. Some people has give me kind
information privately, but I should like to obtain one PS before
try to construct one here.
Thanks in Advance.
Sergio
10:23 a.m.
New subject: Cromenco Z2 power supply (or equivalent)
He, he. I suppose it. Well, in fact I had it in mind BEFORE send the
message.
If my idea of this power supplies is correct it appears to have the size and
weight
to power the startup of one bombardier.
If you could check it when you have a moment I should agree it.
Cheers
Sergio
----- Original Message -----
From: "Joe" <rigdonj(a)cfl.rr.com>
To: <cctalk(a)classiccmp.org>
Sent: Sunday, August 24, 2003 6:40 PM
Subject: Re: Cromenco Z2 power supply (or equivalent)
Sergio,
I think I have one but I'm in Florida and I expect that the shipping
would be EXPENSIVE.
Joe
At 08:13 PM 8/25/03 +0200, you wrote:
>Hi again. I aproach the occasion, even when I hadn't idea of speak
>about it. Somebody knows where I can obtain one Power Supply
>(original or equivalent) for one Cromenco Z2 backplane ?
>I can't check yet more information, but I'm suggested that it uses
>+8v, +18v, -8v and -18v power. Some people has give me kind
>information privately, but I should like to obtain one PS before
>try to construct one here.
>
>Thanks in Advance.
>
>Sergio
9:43 a.m.
FileZilla
filezilla.sourceforge.net
Sorry, that sucks.. Some companies require address information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
----- Original Message -----
From: "Joe" <rigdonj(a)cfl.rr.com>
To: <cctalk(a)classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch
I've run into a problem with a software company
called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before
from
IPSWITCH. I did manage to recover the registration
information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That
was
almost a week ago and I never heard back from them.
This morning I called
them and asked about the replacement program. They said that my program
had
been de-activated for FRAUD and that I would have to
buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this
program
on the 13th of this month, I told them that there was
no way that I was
going to pay for a replacement copy and was entitled to a free
replacement.
They said that because I'd failed to provide my
street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called
them
again this afternoon and again the manager "was
not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.
I would strongly advise anyone NOT to do business with this company!
Not
only do they fail to deliver the support that they say
they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to
the
junk-mail services and I would have to assume to any
others such as
SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
my credit card service and have them retract my payment to IPSWITCH and I
will never do business with them again!
Joe
11:14 a.m.
On Mon, 25 Aug 2003, Jason McBrien wrote:
Sorry, that sucks.. Some companies require address
information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
Correct, this
is (or, rather, has become) a valid reason to request
that information, and they CAN (and, usually, WILL) match it against
the billing-address info from the ccard service using a PRE_AUTHORIZE
transaction; if it matches, it will go ahead with the auth, if not, it
will abort and BOO at you. Meanwhile, it will also have triggered an
internal fraud system.
So, at least in that sense, IPSWITCH was "right".
For the rest... bah, they seem to be morons.
--f
11:28 a.m.
And thusly Fred N. van Kempen spake:
On Mon, 25 Aug 2003, Jason McBrien wrote:
*BUT* IPSWITCH should have made the address field mandatory and not let
you preceed until it was filled in. They should have also had a little
"info" button beside this field to let you know why they need this
information.
I think it's very bad to not require something in one place and then
accuse you of fraud when it isn't there.
Their QA person needs to be reamed with a rusty iron poker.
Cheers,
Bryan
Sorry, that sucks.. Some companies require
address information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
Correct,
this is (or, rather, has become) a valid reason to request
that information, and they CAN (and, usually, WILL) match it against
the billing-address info from the ccard service using a PRE_AUTHORIZE
transaction; if it matches, it will go ahead with the auth, if not, it
will abort and BOO at you. Meanwhile, it will also have triggered an
internal fraud system.
So, at least in that sense, IPSWITCH was "right". 
26 Aug
26 Aug
7:51 a.m.
On Mon, 25 Aug 2003 16:09:00 -0400 (edt), Bryan Pope wrote:
I think it's very bad to not require something in
one place and then
accuse you of fraud when it isn't there.
Their QA person needs to be reamed with a rusty iron poker.
I'm from germany and so please tell me what is a rusty iron poker?
Greetings from
Fritz Chwolka
<collecting old computers just for fun>
8:08 a.m.
And thusly Fritz Chwolka spake:
On Mon, 25 Aug 2003 16:09:00 -0400 (edt), Bryan Pope wrote:
Fritz,
I was thinking of those things you use to adjust burning logs in a
fireplace... ;)
Cheers,
Bryan
I think it's very bad to not require something
in one place and then
accuse you of fraud when it isn't there.
Their QA person needs to be reamed with a rusty iron poker.
I'm from germany and so please tell me what is a rusty iron poker?
10:55 a.m.
On Mon, 25 Aug 2003, Fritz Chwolka wrote:
A rather unpleasant dildo, of sorts (at least in this context).
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
Their QA person
needs to be reamed with a rusty iron poker.
I'm from germany and so please tell me what is a rusty iron poker? 
8:46 p.m.
On Mon, 25 Aug 2003, Fritz Chwolka wrote:
A rather unpleasant dildo, of sorts (at least in this context).
In Denmark, we have an even more unpleasant way of expressing that we are not
satisfied: "He should be shot with a lukewarm shit". Unpleasant thought...
Nico
Their QA
person needs to be reamed with a rusty iron poker.
I'm from germany and so please tell me what is a rusty iron poker?
10:14 p.m.
On Wed, 27 Aug 2003, Nico de Jong wrote:
In Denmark, we have an even more unpleasant way of
expressing that we
are not satisfied: "He should be shot with a lukewarm shit". Unpleasant
thought...
Along those lines, we here in Mugtamia have an expression:
"He should be forced to swim in the vomit of one who has just eaten a
gallon of feces."
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
27 Aug
27 Aug
6:52 p.m.
where is Mugtamia?
ed!
----- Original Message -----
From: "Vintage Computer Festival" <vcf(a)siconic.com>
To: <cctalk(a)classiccmp.org>
Sent: Tuesday, August 26, 2003 11:59 PM
Subject: Re: WS-FTP and the AssHoles at Ipswitch
On Wed, 27 Aug 2003, Nico de Jong wrote:
Festival
In Denmark, we have an even more unpleasant way
of expressing that we
are not satisfied: "He should be shot with a lukewarm shit". Unpleasant
thought...
Along those lines, we here in Mugtamia have an expression:
"He should be forced to swim in the vomit of one who has just eaten a
gallon of feces."
--
Sellam Ismail Vintage Computer
--------------------------------------------------------------------------
----
International Man of Intrigue and Danger
http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage
mputers ]
[ and academia at www.VintageTech.com || at
http://marketplace.vintage.org ]
8:58 p.m.
On Wed, 27 Aug 2003, ed sharpe wrote:
where is Mugtamia?
In my sick and twisted little mind, ed.
:)
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
11:38 p.m.
In my sick and twisted little mind, ed.
Well, you're not quite that bad Sellam. You've been
behaving much better lately. IMHO.
At 10:42 PM 8/27/03 -0700, you wrote:
On Wed, 27 Aug 2003, ed sharpe wrote:
where is Mugtamia?
In my sick and twisted little mind, ed.
:)
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at
http://marketplace.vintage.org ]
28 Aug
28 Aug
5:01 a.m.
On Thu, 28 Aug 2003, Mail List wrote:
As long as the drugs last, man.
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
In my sick and
twisted little mind, ed.
Well, you're not quite that bad Sellam. You've been
behaving much better lately. IMHO. 
26 Aug
26 Aug
1:59 p.m.
I'm from germany and so please tell me what is a
rusty iron poker?
Rusty : covered in rust (iron oxide)
Iron : You know what that means :-)
Poker : A metal rod with a tapered end used for rearranging the fuel
(coal, wood, etc) in a old-fashioned fireplace (used to heat rooms, etc)
However, I think here it was being suggested that this tool should be
inserted up the a**hole (bum, bottom, backside, etc) of whoever runs the
company in question :-)
-tony
25 Aug
25 Aug
12:02 p.m.
Rumor has it that Fred N. van Kempen may have mentioned these words:
On Mon, 25 Aug 2003, Jason McBrien wrote:
> Sorry, that sucks.. Some companies require address information for online
> purchases to reduce fraud. They check the billing address against the
> address on the credit card. That's what I've heard, at least.
Correct, this is (or, rather, has become) a valid
reason to request
that information, and they CAN (and, usually, WILL) match it against
the billing-address info from the ccard service using a PRE_AUTHORIZE
transaction; if it matches, it will go ahead with the auth, if not, it
will abort and BOO at you. Meanwhile, it will also have triggered an
internal fraud system.
So, at least in that sense, IPSWITCH was "right".
No -- IPSWITCH isn't right -- if the OP didn't provide the address and they
*required* it for fraud protection, they should have never billed his
credit card or let the transaction go thru in the first place.
They can't allow the charge, take his money, then turn around and tell him
to pay it again because of a piece of information they didn't require to
begin with -- I believe the legal term for that is "ex post facto" - latin
for "after the fact" IIRC and thankfully, that's one of the few civil
liberties in the "good ol' US of A" that hasn't been repealed... yet...
:-/
For the rest... bah, they seem to be morons.
For everything... bah, they seem to be morons.
Laterz,
Roger "Merch" Merchberger
--
Roger "Merch" Merchberger -- sysadmin, Iceberg Computers
zmerch(a)30below.com
What do you do when Life gives you lemons,
and you don't *like* lemonade?????????????
12:18 p.m.
On Mon, 25 Aug 2003, Roger Merchberger wrote:
True, I was only
telling 'ok' about the requirement for the address
info in the first place... indeed, if their system did not get that
info, it should have trapped into a required-field thing, and not
let the auth go through.
Still, Joe can "fix" this simply by calling his bank or ccard and
have them undo the transfer. Nasty, but hey, if they don't want to
TALK to customers, lets discuss things through bank statements ;-)
Cheers,
--fred
So, at least in
that sense, IPSWITCH was "right".
No -- IPSWITCH isn't right -- if the OP didn't provide the address and they
*required* it for fraud protection, they should have never billed his
credit card or let the transaction go thru in the first place.
4 p.m.
At 11:09 PM 8/25/03 +0200, Fred wrote:
On Mon, 25 Aug 2003, Roger Merchberger wrote:
True, I was only
telling 'ok' about the requirement for the address
info in the first place... indeed, if their system did not get that
info, it should have trapped into a required-field thing, and not
let the auth go through.
Still, Joe can "fix" this simply by calling his bank or ccard and
have them undo the transfer. Nasty, but hey, if they don't want to
TALK to customers, lets discuss things through bank statements ;-)
Well, not exactly. I can get my money back that way but the bigger
problem is that I have the URLs and passwords to a lot of websites saved in
WS-FTP and I have no way to get the data out of it. I lost a lot of my
saved E-mail messages including many that had the passwords, account names
and URLs saved in them. I did manage to recover the WS-FTP data file that
had all that saved in it but without a working copy of WS-FTP I can't
access it. :-(
Joe
So, at
least in that sense, IPSWITCH was "right".
No -- IPSWITCH isn't right -- if the OP didn't provide the address and they
*required* it for fraud protection, they should have never billed his
credit card or let the transaction go thru in the first place.
5:24 p.m.
On Mon, 25 Aug 2003, Joe wrote:
Well, not exactly. I can get my money back that way
but the bigger
problem is that I have the URLs and passwords to a lot of websites saved in
WS-FTP and I have no way to get the data out of it. I lost a lot of my
saved E-mail messages including many that had the passwords, account names
and URLs saved in them. I did manage to recover the WS-FTP data file that
had all that saved in it but without a working copy of WS-FTP I can't
access it. :-(
Too bad they don't allow 30 day free trials with their software like Van
Dyke does :(
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
26 Aug
26 Aug
4:19 a.m.
At 07:08 PM 8/25/03 -0700, Sellam wrote:
On Mon, 25 Aug 2003, Joe wrote:
They do. Here's the whole story.
Someone send me a copy of FTPMGR a deveral days ago and installed it
that got the Light Edition of the program working but not the Pro edition.
(I have to have the Pro Edition because I need the SSH2 support.) But by
then IPSWITCH may have de-activated the Pro version. That would explain why
FTPMGR didn't fix the problem with it. Then I had the same idea that you
suggested so I downloaded and installed a demo version (in a completely
separate directory) but when I installed it and tried it EVERYTHING locked
up. I reset and rebooted and tried the LE version again and it no longer
worked either. That's when I decided to call IPSWITCH and find out why they
hadn't replied to my request for replacement SW. Well, you've already heard
about that! I spent about three days just recovering WS-FTP files and
trying to get it working again but I have finally given up and just erased
all of the WS-FTP files and directories. I'll just have to contact the
various website owner's such as Al and have them create new accounts and
password for me. (Just got a reply from Al a few minutes ago with my new
info.)
I took your suggestion and downloaded and installed SecureFX last night.
Joe
Well, not exactly. I can get my money back that
way but the bigger
problem is that I have the URLs and passwords to a lot of websites saved in
WS-FTP and I have no way to get the data out of it. I lost a lot of my
saved E-mail messages including many that had the passwords, account names
and URLs saved in them. I did manage to recover the WS-FTP data file that
had all that saved in it but without a working copy of WS-FTP I can't
access it. :-(
Too bad they don't allow 30 day free trials with their software like Van
Dyke does :(
--
Sellam Ismail Vintage Computer
Festival
---------------------------------------------------------------------------
---
International Man of Intrigue and Danger
http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers
]
[ and academia at www.VintageTech.com || at
http://marketplace.vintage.org ]
10:31 a.m.
On Mon, 25 Aug 2003, Joe wrote:
FTPMGR didn't fix the problem with it. Then I had
the same idea that you
suggested so I downloaded and installed a demo version (in a completely
separate directory) but when I installed it and tried it EVERYTHING locked
up. I reset and rebooted and tried the LE version again and it no longer
worked either. That's when I decided to call IPSWITCH and find out why they
You should go through the registry, find anything having to do with
IPSWITCH or WSFTP (or whatever) and delete those keys. Also, make sure
any remants of the original install are gone (do an uninstall and also
verify that the directory is obliterated). Then try installing the demo
version. It should work now, providing they didn't do something sneaky
like put a key file somewhere in your file structure, which may be
difficult to track down.
Of course, if you've already moved on this may be moot, but it's good to
know in case you ever need to do this in the future.
I took your suggestion and downloaded and installed
SecureFX last night.
I don't think you'll be disappointed.
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
25 Aug
25 Aug
12:13 p.m.
At 02:25 PM 8/25/03 -0400, you wrote:
FileZilla
filezilla.sourceforge.net
Sorry, that sucks.. Some companies require address information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
I've seen some that do that to but these people billed it without
question. It wasn't till I wanted replacement software that they checked it
and objected.
Joe
----- Original Message -----
From: "Joe" <rigdonj(a)cfl.rr.com>
To: <cctalk(a)classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch
I've run into a problem with a software
company called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before
from
IPSWITCH. I did manage to recover the
registration information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That
was
almost a week ago and I never heard back from
them. This morning I called
them and asked about the replacement program. They said that my program
had
been de-activated for FRAUD and that I would have
to buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this
program
on the 13th of this month, I told them that there
was no way that I was
going to pay for a replacement copy and was entitled to a free
replacement.
They said that because I'd failed to provide
my street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called
them
again this afternoon and again the manager
"was not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.
I would strongly advise anyone NOT to do business with this company!
Not
only do they fail to deliver the support that
they say they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to
the
> junk-mail services and I would have to assume to any others such as
> SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
> my credit card service and have them retract my payment to IPSWITCH and I
> will never do business with them again!
>
> Joe
12:39 p.m.
On Mon, 25 Aug 2003, Jason McBrien wrote:
Sorry, that sucks.. Some companies require address
information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
Still, whatever the case, there was no good reason for those folks to deny
Joe a new copy.
P.S. Trim your replies, PEOPLE.
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
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12:37 p.m.
On Sun, 24 Aug 2003, Joe wrote:
I would strongly advise anyone NOT to do business
with this company! Not
only do they fail to deliver the support that they say they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to the
junk-mail services and I would have to assume to any others such as
SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
my credit card service and have them retract my payment to IPSWITCH and I
will never do business with them again!
That's a good start. You should also file a complaint with the BBB
(Better Business Bureau). Finally, for a good FTP client from a good
company, might I suggest Van Dyke Software?
http://www.vandyke.com
--
Sellam Ismail Vintage Computer Festival
------------------------------------------------------------------------------
International Man of Intrigue and Danger http://www.vintage.org
[ Old computing resources for business || Buy/Sell/Trade Vintage Computers ]
[ and academia at www.VintageTech.com || at http://marketplace.vintage.org ]
1:32 p.m.
On Mon, 25 Aug 2003, Vintage Computer Festival wrote:
On Sun, 24 Aug 2003, Joe wrote:
(Better Business Bureau). Finally, for a good FTP client from a good
company, might I suggest Van Dyke Software?
http://www.vandyke.com
Heartily seconded - I've been using VanDyke FTP and CRT (a wonderful
term emu proggie) for over two years w/no complaints at all.
I bought WSftp a long long time ago, it never worked right, and they
were semi-schmucks about it back then.
All else being equal - try the VanDyke products..
Cheerz
John
2:51 p.m.
Agreed... I own a personally registered copy of both Vandyke SecureCRT and
SecureFX - I have for several years now. Both products work completely
flawlessly and have every feature I could possibly imagine. Even more
importantly, I have a few times needed to call their technical support, and
I just can't say enough good about it. Found one bug that they hadn't seen
before. Within two weeks they came out with a "." release that fixed it.
Excellent product & support!
If Sftp is your concern rather than terminal emulation, and you have to go
with a free product, google for WINscp - it works pretty well and the price
is right.
Jay West
----- Original Message -----
From: "John Lawson" <jpl15(a)panix.com>
To: <cctalk(a)classiccmp.org>
Sent: Monday, August 25, 2003 5:24 PM
Subject: Re: WS-FTP and the AssHoles at Ipswitch
On Mon, 25 Aug 2003, Vintage Computer Festival wrote:
On Sun, 24 Aug 2003, Joe wrote:
(Better Business Bureau). Finally, for a good FTP client from a good
company, might I suggest Van Dyke Software?
http://www.vandyke.com
Heartily seconded - I've been using VanDyke FTP and CRT (a wonderful
term emu proggie) for over two years w/no complaints at all.
I bought WSftp a long long time ago, it never worked right, and they
were semi-schmucks about it back then.
All else being equal - try the VanDyke products..
Cheerz
John
26 Aug
26 Aug
7:51 a.m.
On Sun, 24 Aug 2003 17:51:16 +0000, Joe wrote:
I've run into a problem with a software company
called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
Thats a bad sign for those company .
I use NFTP and when I lost my serialnumber I made a call and 2hours
later I had the
replacement without any trouble. That's why I like this guy Sergey
Ayukov and his NFTP works well.
You got it for a lot of OS and even for those bullshit M?Soft.
make a try.. http://www.ayukov.com/nftp/
#NFTP Version 1.63 (Sep 7 2001, 20:29:20) -- OS/2 VIO sessi
#Copyright (C) 1994--2000 Sergey Ayukov <asv(a)ayukov.com>
#Portions Copyright (C) Eric Young <eay(a)cryptsoft.com>
#Registered for Fritz Chwolka
#Press F9 or Ctrl-F for menu
Greetings from
Fritz Chwolka
<collecting old computers just for fun>
7608
days inactive
7611
days old
31 comments
14 participants
participants (14)
-
ard＠p850ug1.demon.co.uk -
bpope＠wordstock.com -
esharpe＠uswest.net -
fritz_aus_dem_hause_chwolka＠t-online.de -
jbmcb＠hotmail.com -
jpl15＠panix.com -
jwest＠classiccmp.org -
mail.list＠analog-and-digital-solutions.com -
nico＠farumdata.dk -
rigdonj＠cfl.rr.com -
spedraja＠ono.com -
vcf＠siconic.com -
waltje＠pdp11.nl -
zmerch＠30below.com