<I've begun to feel that anyone who got into Field Circus work after <'83 or so shouldn't be allowed any tools trickier than a screwdriver. As someone that developed service planning and service products I'd agree generally, 60% did not have the concept fo troubleshooting and were only fair board swappers. However the remaining people tended to be highly skilled with pride in their ability, most were very competent in troubleshooting. There were many I'd go to for practical expertize as the Ivory tower folk were far to isolated for my taste. Allison