I got my first invoice from Earthlink yesterday for two months worth of service. The only problem was I didn't have the modem for the first two weeks of it, so I thought I shouldn't have to pay for it. I sent an EMail to Earthlink explaining the situation, and requested a credit of $12.99 for the unused portion of the month, and they replied today with the information $13.00 had been creditted to my account, and an apology for the inconvience it caused. <WOW> Clint is happy today... PS If anyone wants to switch to earthlink, mention my email address and I get a referral bonus, to be repaid in spare bits of junk er um antique computer parts :)