Help - What am I doing wrong?

I sent the following response (SEE AFTER DOUBLE LINES of ======) to a previous e-mail in respect of auction: http://cgi.ebay.com/aw-cgi/eBayISAPI.dll?ViewItem&item=2006598832 This time he did not even reply. Am I being overly cautious is making sure that the correct customs documents are used? Previously, we have agreed on the Shipping, Handling and insurance to be $ 24.45 and that he would ship to Canada, but for some reason which I can't understand, he seems to think that using the GREEN CN-22 or a COMMERCIAL INVOICE is not a reasonable requirement. While the shipping seems a bit high, I did not quibble and agreed to pay what was asked. His Positive feedback seems satisfactory, so what could the problem be? His name and address are: Bobert1959(a)aol.com Bob Bruns 6334 Alta Oaks Dr Garland, TX 75043 However, this information seems to not be traceable. Is there anyone at eBay whom I can contact? Any other suggestions? Sincerely yours, Jerome Fine MY RESPONSE TO HIS E-MAIL FOLLOWS: Bob Burns does not reply. ================================================ ================================================ Jerome Fine replies: If everything in this e-mail is satisfactory, please respond with "Confirmed" as the first word in the body of your reply. Also, please add if you wish me to prepare the COMMERCIAL INVOICE for you. Your reply seems to suggest that by requesting that you comply with shipping requirements at port of entry into Canada (and probably any country - although I am not familiar with regulations elsewhere), I am changing the terms of the auction. I hope that this reply will help you to understand that the terms of the auction are not part of the requirements for shipping the drive and that I have nothing to do with these requirements. In addition, if you read my last e-mail carefully, all that you have been asked to do is to correctly provide the value of the item to the customs officials in Canada. When a package is sent via USPS, then I understand that a GREEN CN-22 form is used. However, since I am not aware of exactly how USPS handles air shipments, I may be incorrect. In that case, customs officials in Canada may require a "Commercial Invoice" which is filled out (based on my limited understanding) as a simple paper with: =================================== COMMERCIAL INVOICE Your Name, Address and phone contact number My Name, Address and phone contact number Value of the Drive: $ US 11.50 =================================== It is that simple. I don't set the requirements. Here is my part if you need to send a Commercial Invoice: Fine Services & Co. Ltd. PST Exempt - 1531 2240 2 Inglis Gate Willowdale, Ontario, Canada M2R 3G3 Attention: Jerome Fine (416) 667-8233 Please note that ALL FIVE lines are essential for the complete address and contact phone number. In addition, ALL FIVE lines are essential on the outside of the box and on any shipping document. I will include this information on a sheet of paper which I will include with the money order and the auction Item Number 2006598832. All you will need to do if a Commercial Invoice is required is to add your contact phone number to your name and address plus the actual value of the eBay auction. Again, I don't set the shipping arrangements - they are imposed by Canadian Customs at the port of entry. I you wish, I can prepare the COMMERCIAL INVOICE for you - all you will need to do is add your contact phone number to the paper. I anticipate that you don't wish to violate the requirements that Customs Canada imposes. I certainly don't think that a COMMERCIAL INVOICE is a difficult requirement since it takes less than a minute to fill out. All of our e-mails have certainly taken much longer. Certainly I have never encountered anyone who has ever refused to provide a COMMERCIAL INVOICE to Canadian Customs since all of the information is normally available in any case, just not consolidated onto the form which they insist on - although I agree it is a pain in the posterior if you ask my opinion. Sincerely yours, Jerome Fine