In a message dated 1/9/2002 3:23:55 PM Eastern Standard Time, dittman(a)dittman.net writes: << > > > > Huh?! That was the last piece of business I'll EVER do with Dell. I wonder why the disparity exists? -- >> I've never a problem when I've had to call on a Poweredge series. Not sure how the consumer side of support is. One time I did call about a failed hard drive that was ticking like a clock. I had to convince the guy to just send me a replacement withouth having to go through his script. The premiersupport.dell.com site is pretty good although I hate always having to give my name, company and email address every time. they should have that info already. -- Antique Computer Virtual Museum www.nothingtodo.org