--- On Wed, 5/18/11, Zane H. Healy <healyzh at aracnet.com> wrote:
Part of the problem is that they were instructed to
remove
each
drawer, put padding in, and shrink wrap it.? I gather
they sort of
did this on 3 drawers of type.? Things would have gone
a lot better
*IF* they'd followed instructions.? They basically
totally
disregarded the instructions on how to pack everything.
I would have made sure that these instructions were clearly represented in the paperwork,
and made sure the shipment was fully insured. If you deal with a carrier that specializes
in high-value shipments, and pay for that grade of service, this is possible. If they
said "we're not responsible for damage to computers, etc.", either they were
referring to issues that are clearly out of their domain (normal vibration, disk heads
that were not locked, exceedingly fragile items requiring more than ordinary care) or you
were trying to get by with a lower grade of service. Rates for shipment of computers are
considerably higher than for shipment of low-value goods, which are again higher than for
shipment of scrap. Besides weight and density, liability exposure is one of the factors
that figures into basic motor freight rates, in addition to extra charges for insurance.
There is a standard system of freight classes (NMFC) that most carriers use to set
rates.
--Bill