Hi One thing to consider by both parties is that when communicating over the phone, a lot of one's ability to convey the meaning of what is said is lost. Much of our communications is visual. We watch reactions as we talk. Most people think that they can communicate properly over the phone. It is a big mistake. I have had several times when I'd been misunderstood. It is still interesting that both sides see the interaction from a different perspective. They both need to realize that it was the phone that caused the misunderstanding. It would be truly incorrect for either to judge the other by the responses over the phone. Of course, even more of communications is lost in the form of email. I'm not saying that either side was wrong or right, only that one should be careful when emotions get involved over the phone. They are rarely interpreted correctly, by the other party. By the time they realize that there was a problem, a lot of damage has been done between them. Just my opinions Dwight a