Mike wrote: I just finished reviewing a few cases sent out for servicing. One laptop was reported as not booting, - the tech toggled the display -it had been set to use external monitor. Another laptop was frozen, it did not respond to crtl-alt-del - the tech held in the power button, it was hibernating. ----------------------------------- Billy: I've been buying broken iPods minis on eBay for work. One I got was described as unable to load songs or use the menu. Cost a whole twenty dollars. I found the Hold switch in lockout. Only visible switch and dispalys red when on. Toggled the switch and had an iPod in perfect working condition with a good battery. More than made up for some of the junkers I get and have to fix. Billy