While I generally refrain from joining OT posts, this one I have to. I bought an Inspiron from Dell a few months ago. The invoice added $1000 to the price! I called them, and after being on hold for an hour, they agreed it was a mistake, and said they would credit my account. Two months later, no credit! I called again, and after an hour on hold, was told I was not credited, because I had not proved to them what their price was!!!! They said they could not verify the price, unless I faxed them the "Quote". The price was posted on their website!!!! There was no written quote!!!! I said I would fax them a picture of their web page (which I had made). The fax was a toll call!!! I am still waiting for the refund. I categorize them as crooks.