On the left side of the platen is a clutch bar, usually black. Does it slide freely back and forth? Does the long horizontal plastic piece below the platen move up and down? Are any ribbon cables loose from the main board? My main printer is a DJ 540 and I used to repair inkjet printers for a living. I'll dig up my troubleshooting sheets and e-mail them to you tonight. If you cannot get it to work then perhaps this weekend we can talk on the telephone for a few minutes to troubleshoot the printer. Paul R. Santa-Maria Monroe, Michigan USA