Al Kossow wrote: That's what mine says also. Do you have a suggestion as to the best program / image format to use? By the way, I freed the other two disks. It seems as though the disk retaining catches on both drives were staying down when the latches were opened. "first #4" and "second #5" came out looking fine. Same as on the manual. I am a little familiar with the area. I live and work in the Madison area. Jon