9 Jan
2002
9 Jan
'02
1:08 p.m.
In a message dated 1/9/2002 7:06:55 PM Eastern Standard Time,
mythtech(a)Mac.com writes:
<< > I hate always having to
give my name, company and email address every time.
they should have that
info already.
No... they shouldn't even ASK for it... why does it matter who you are if
you are browsing their support pages.
-chris
<http://www.mythtech.net> >>
no, I mean when calling in for support. I did phone support for IBM and
whenever a user called in after the first time, we had user info and call
history along with the type of computer all up on the screen.
--
Antique Computer Virtual Museum
www.nothingtodo.org
9 Jan
9 Jan
1:41 p.m.
<< > I hate always having to
Did this information key off of Caller ID?
I called a vendor once from work to order some cables. They
asked me if I was some other employee, keying off the Caller
ID (which returned the same since we were all behind a PBX).
I gave them the correct information. For three years after
that all the invoices and samples sent by this company would
come to me instead of the correct person or department. The
first couple of times I would call to correct them and forward
the invoices and samples to the correct person. After that, I
just started throwing the stuff away (unless the samples were
something I could use).
--
Eric Dittman
dittman(a)dittman.net
Check out the DEC Enthusiasts Club at http://www.dittman.net/
give my name, company and email address every
time. they should have that
info already.
No... they shouldn't even ASK for it... why does it matter who you are if
you are browsing their support pages.
-chris
<http://www.mythtech.net> >>
no, I mean when calling in for support. I did phone support for IBM and
whenever a user called in after the first time, we had user info and call
history along with the type of computer all up on the screen.
8226
days inactive
8226
days old
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