7 Nov
2000
7 Nov
'00
12:24 p.m.
From: Chuck McManis <cmcmanis(a)mcmanis.com>
Well, I've got to give a toast to the folks in DEC
Engineering, it may
be
that they had to deal with Field Circus screwing things
up, but I for
one
really appreciate that DEC used keyed connectors, and
appropriate
cables,
and sturdy hardware. I'm also glad that whomever
designed the TQK70 did
so
such that plugging it in backwards in the Q-bus does it
no apparent
harm. I
Thank you from myself and all the other CSSE engineers. Those little
details
were part of requirements for serviceability that came from the Field
Service
side of the house and implemented in best technology by engineering.
Brief DEC history about the group that was often known as product
prevention.
Customer Support Systems Engineering (CSSE) was an engineering arm that
came into being back in the late 70s when DEC started to see more volume
then quality. One of the first processes created by Field Circus was
FA&T
(factory assemble and test) was the starting point. The field and FA&T
feedback went far in the 80s to eliminate the unreachable screws, scope
required to setup, special tools and too many similar connectors.
Allison