IBM field service was Re: ST-225 help needed

On Wed, 24 Jul 2002, Joe wrote: Before I offend any more people, I'd better be a lot clearer about my statement! 1. I said "In their early days of the PC" (20 years ago!). I was NOT referring to how they were before the PC, nor anything "recent" . 2. I meant their PC staff, NOT referring to any of their mainframe or mini people. (often significantly different!) 3. I misused the word "field" to include all of their operations that were NOT "factory", including their "service technicians" at their retail sites, and "field service center"s. 4. I unfairly lumped in with IBM's people all of the non-IBM people who REPRESENTED them, including Computerland, "IBM sales centers". If you bought an IBM drive for an IBM XT, the People installing it on behalf of IBM would be likely to pinch the cable, and the only reason they got the cable on the right way around was the keying; the only reason they got the drive select right was the cable twist; they often (usually?) did NOT get the termination right. I saw a "technician" at an "IBM Product Center" trying to connect an XT hard disk using a floppy cable (AFTER the twist), including trying to cut a new notch in the card edge! (BTW, RS WOULD sometimes send somebody out to the customer's site for Model 2 and Tandy 10 systems)