8 Jun
2003
8 Jun
'03
3:38 p.m.
Doc wrote:
Fred N. van Kempen wrote:
There was an article in Forbes a few years ago about Frys. At that time,
they basically did not hire knowledgeable help because they felt their
customers would know more than they did.
Frys also had what was called the H&H factor, Hoops and Hurdles, when
having to return anything. I went with a friend of mine to return a bad
motherboard, and we were in the damn place for about 3 hours. I *WILL
NOT* buy anything there that stands a chance of being bad when I buy it
and having to be returned. On the other hand, I have never had a problem
buying passive components or hardware there.
Basically... everyone there wearing a Fry's badge is clueless. That
is a fact. They're paid to walk around and take your cash, but not
anything else. Get your facts right BEFORE walking in, or you'll
loose.
I will agree that expecting *help* there is nuts. But folks, I bill
in the neighborhood of $100/hr for knowing what to do with/to/about a
computer. Can I *really* expect a $9/hr sales kid to know more than I do?