10 Jan
2002
10 Jan
'02
9:50 a.m.
On Thu, 10 Jan 2002, Eric Dittman wrote:
This is the squeaky wheel syndrome. People don't
talk about their
good experiences, but about their bad experiences. For example, I
didn't mention my good experiences until people mentioned their bad
experiences.
I already gave heaps of praise to my wonderful Dell Deimnsion PC. I've
also had much luck with some of the other Dell hardware I purchased.
Despite my inflammatory comments to contrary, I believe overall they make
decent hardware. However, this doesn't make up for the fact that:
a) their technical support and technical support policies are horrible
b) they are seemingly loathe to help the customer out in a crappy
situation, even when the customer has purchased service plans
c) their quality control is not so good (I base this on the numerous
defects in hardware I've bought from them)
I had another problem with a vendor that they resolved
only after I
signed an NDA. If I hadn't signed the NDA I'd still be complaining
out loud.
What!? That's pretty piss poor of whoever this vendor is/was. They
couldn't bribe me THAT easily. I'd also demand some money and a trip to
Tahiti in return for signing an NDA to keep me quiet.
Sellam Ismail Vintage Computer Festival
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