5 Dec
2006
5 Dec
'06
6:26 a.m.
On Mon, 4 Dec 2006, Robert Borsuk wrote:
I posted both of these response to save time. These
are fine
suggestions but honestly there's not really a whole lot you can do.
Realize that negative feedback might get you negative feedback in
return. I know, I know. How dare they? Well, the reality is: they
do. As for Paypal, they don't really care too much. You can file a
complaint that says it's not what you expected, BUT they don't hold
themselves responsible for you being satisfied - UNLESS - you paid for
the buyers insurance. Then you might be able to do something. Other
then that, the complaint is closed just as fast as it's opened. You
could always request the buyers information from eBay and give (he /
she) a call. It's probably about your only recourse if they won't
answer your email.
Actually, there are ways to deal with it, but leaving a negative feedback
should be a very, very last resort option. Once a negative feedback is
left, a seller usually won't work with you and won't care to resolve the
problem. First, calling the seller is indeed a good idea. If that doesn't
help, then file a complaint via Paypal. If the normal complaint processes
don't work, call Paypal (888) 221-1161 and ask for a supervisor, they'll
dance around and not want to transfer you, but once you get one, ask for
someone in the executive escalations department. They *really* won't want
to transfer you there, but those are the only people that can really get
things done at Paypal. If the seller really warrants it, call eBay
directly (800) 322-9266 or (888) 749-3229 and ask the operator (option 3)
for Customer Service. You'll be on hold a long time, but tell the CSR what
happened and they'll most likely add a note about the incident in the
seller's account records. After enough incidents, eBay will get rid of the
seller.
(And yes, I've had my fair share of both bad sellers and bad buyers. In
fact, I have one seller I'm about to file a mail fraud report on as I just
got the remaining paperwork from the USPS last week.)
-Toth