21 Nov
1999
21 Nov
'99
9:07 p.m.
Bill Pechter <pechter(a)pechter.dyndns.org> wrote:
...And you folks make fun of old DEC Field Service
guys 8-(
No, the OLD field service guys were great. (At least, many of them
were.)
It was the NEW field service guys that we referred to as "field circus".
Sometime in the early eighties DEC decided that instead of having module
swapping as ONE of the fault available diagnosis and repair techniques,
it would be the ONLY technique. By amazing coincidence, about that same
time many of the OLD field service people quit. But since module
swapping is so easy, DEC management was able to "replace" them with
(barely) trained monkeys.
Of course, repair by module swapping is most effective if you have some
idea of which modules it makes sense to swap, but that would require
expen$ive training.