31 Jul
2002
31 Jul
'02
12:24 p.m.
----- Original Message -----
From: "Doc Shipley" <doc(a)mdrconsult.com>
To: "Classic Computers" <cctalk(a)classiccmp.org>
Sent: Wednesday, July 31, 2002 06:05 PM
Subject: Aahhh, Relief!
My Gods.
A responsible vendor. I am agog.
I snarked an RRD46 (12x CD) drive off eBay a couple of weeks ago. It
came in today, except it says RRD45. :(
Like I wanted another 4x CD drive.
I fired of a reasonably polite, low-intensity complaint to the seller,
and less than an hour later, got an apology, an offer of a full refund
including shipping or replacement if they still have an RRD46, and an
offer, if I pay for the return shipping, to give me "extra" credit on
any future purchase. Which I'm likely to do.
<snip>
I'd much rather "twmaster", the eBay
dealer, had sent me the right
thing to start with. But it's damn nice for somebody to own up to their
shit, and make good on it.
I've dealt with this fellow too-- he also sells direct. Bought a xyplex
termserver about the same time they were popular on epay. I had no
problems, and would have no trouble recommending him.
Perhaps Honest Vendors would be a good field to add to the classiccmp
database? With maybe a running total of votes, placed by customers?
Doc
Bob