4 May
2010
4 May
'10
3:56 a.m.
In general, I'm happy that the data was
recovered.
I'm unhappy in the sense that I'm out $800 without any explanation,
or new professional connection to a service I might need to use in
the future, and for the yucky feeling of dealing with clueless
and misleading customer service people.
Not trying to sound pessimistic but most businesses are set up
to deliver a service or product for the money. It is a kind of professionalism
(although not the profesionalism you expected) to deliver the same uniform
service to all customers. When your expectations fall outside the
standard services there can be a kind of impedance mismatch going on...
you don't get what you want, they probably never understood what you
wanted, there may not even be a mechanism in place to figure out what
you really wanted.
Technically I think your expectations were very reasonable especially
considering it was just a NVRAM failure ... and money wise them charging
you for clean room services in the case of a NVRAM failure makes no sense
at all. So I understand your dissatisfaction that way.
At the other end, there are professional consulting companies which
do really good at sucking up lots of $ listening to what the customer
wants but never have the obligation of actually delivering anything at all.
A huge chunk of the IT industry is set up that way.
Tim.