Feedle I were under the impression that the P112 kits from that last
bit we didn't know existed were sent out in January. An email from
someone wondering where his kit was the first hint that something was
wrong. Here is the email I got from Feedle regarding this problem:
===begin quote===
I'll ship him a kit on Thursday. I don't have the spreadsheet handy: send
me his address directly and I'll generate a label today for tomorrow's
mail run.
We may have a problem, however.
So, I handed the kits to the "[Person] Friday/Executive Assistant" at the
executive office suite I have my office at back in January. About a month
ago, I noted that there is a new person at that desk. I didn't think much
of it, but I remember overhearing a water cooler conversation about how
the previous one was fired.
I sent an E-Mail message yesterday to the EA role account asking if she
could look in the USPS account to see when they were shipped and what the
tracking numbers were.
"Oh, you didn't hear?" is never a good thing when starting this sort of
conversation. Apparently, the previous EA was fired in early February,
precisely because she was so bad at her job that .. well, she wasn't doing
it.
So, the short of it is, there's no tracking numbers for the packages sent,
if they were even sent at all. The only evidence that they have that the
packages I gave them even existed is the fact that when I dropped them off
she put them in the log for billing purposes (it's worth noting that my
internal account was charged for the flat-rate postage). There is no
record in either the Click N Ship account they use, nor in the paper logs
they keep for packages that are hand-handled and metered with the
conventional postage meter. Where the packages actually are is, at the
moment, an exercise left to the reader.
I'm now really worried: because according to my notes, that makes two out
of the eight (?) people who ordered kits from you who haven't received
them. In looking at the notes: I _DID_ ship Steve Hirsch a kit in that
January shipment.
I'm obviously not happy about this from the "services I'm paying for as a
tenant in a fairly pricey executive office center" perspective. The
Management has already assured me that they will compensate me somehow for
the lost materials... but I stressed upon them that the worst part is the
"one-of-a-kind" nature of the kits: that this was the tail end of a
production run, and I don't have enough parts to just make more. Plus,
there's the lost goodwill: you personally depended upon me to get those
kits shipped out, and I probably let you down.
Anyway, I'm going to meet with the office manager in a couple of hours to
have a more in-depth conversation about what can be done about this.
I'll keep you posted.
===end quote===
Since the email was sent, I had a phone conversation with Feedle about
this. The kits were found stashed in a cupboard along with some seventy
other packages this now ex office assistant never posted. So, you WILL
get your kits.
--
David Griffith
dgriffi at
cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?