7 Apr
2004
7 Apr
'04
3:31 a.m.
----- Original Message -----
From: "Mark Firestone" <pdp11_70(a)retrobbs.org>
To: "General Discussion: On-Topic and Off-Topic Posts"
<cctalk(a)classiccmp.org>
Sent: Wednesday, April 07, 2004 11:31 AM
Subject: IBM Engineers
We have loads of old IBM servers on maintenance.
These are Pentium PRO
200
and below based boat anchors.
I just had to show two different IBM engineers how to replace a RAID disk
in
a hot swap caddy. If you don't connect the SCSI
select cable, or in the
second case, connect it backwards, it no workie.
Both engineers, after very little troubleshooting, wanted to order more
drives.
What is this world comming to?
Mark
"I guess that every form of refuge has it's price." --The Eagles
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Its the same for every tech profession, nobody wants to get their hands
dirty learning the basics. Everything it taught by computer simulations
where the user has no clue what is really going on at the basic level
anymore. The techs you are referring to probably know everything about how a
raid is supposed to work inside and out, they just don't know plugging a
cable in backwards causes problems because they don't do it enough or
usually get it correct on the first guess. I would imagine that its more
cost effective to have inexpensive techs who can just swap parts when there
is a problem then to have 100's of better paid knowledgeable engineers who
actually know what they are doing go out and take time troubleshooting a
problem.