yeah, I've heard they suck like that lately... Of course, what do you expect
from a PC maker with painfully low margins? expensive
as new SGIs are, I
really haven't been able to beat their customer service, and
it's fine as long
as I'm not paying for the machines ;-)
Doc said:
On Tue, 8 Jan 2002, Jeff Hellige wrote:
Fresh P4 1.4 as shipped from Dell with NT on it.
Not that I
think much of Dell's quality anyway, but this machine didn't impress
me at all. The CPU even arrived filthy but still sealed in it's box
and inner bag.
I try very hard to do business locally, even at the cost of a few
bucks. But Dell, after 2.5 years of doing business with them as a
representative of my UT dept, has lost my custom forever. We bought a
high-end workstation from Dell contingent on a hard delivery date. The
due date came, no box, our sales rep said it was on the burn-in bench
and would ship next day. Two days later, no box, our rep wasn't in, his
boss checked and said "We are on back-order for your 36G drives" He
didn't seem disturbed that the rep had lied to me. When I told him that
the order was contingent on a timely delivery, and that I would have
expected an email warning me that our order was delayed, he said this:
"Mr. Shipley, it _would_ be nice if we could do that. However, we
don't have any mechanism in place for that, and you won't find any
first-tier OEM that does."
Huh?! That was the last piece of business I'll EVER do with Dell.
Doc
- Dan Wright
(dtwright(a)uiuc.edu)
(
http://www.uiuc.edu/~dtwright)
-] ------------------------------ [-] -------------------------------- [-
``Weave a circle round him thrice, / And close your eyes with holy dread,
For he on honeydew hath fed, / and drunk the milk of Paradise.''
Samuel Taylor Coleridge, Kubla Khan