3 Nov
2009
3 Nov
'09
1:01 p.m.
On Tue, 3 Nov 2009, Tony Duell wrote:
The question that comes to mind is, is they guy a Fuji employee, or does he
work for a third party support outfit? A certain company, before they got
bought buy another company had thier support contracted out to a certain
three letter company in the computer field. The original guy this company
would send out is competent, even if this isn't his area of expertiese. The
second guy was a total waste of space, even worse he had to be escorted in
our computer room while he "Troubleshot" the hardware. So I'd waste half a
day while he was on the phone with the Vendor. He'd order the replacement
part, and I wouldn't even tell him when it came in, I'd just fix it myself.
The best was the device we got totally refurbished because of his
incompetence. The only thing wrong was a switch, but he replaced *EVERY*
major part before figuring that out! :-) Finally the company started sending
out thier own people, and they know what they're doing.
Zane
Anyway, the
guy arrives and the first thing he asks:
"Have you got a copy of the service manual?"
Eek!!. I suspect my reply would be something along the lines of 'Your company
refused to sell me a proper service manaul. If you can get me one, then
I'll let you borrrow when you come to repair my printer'