E-Mail Quoting...

Hans, I Completely agree with wht you are saying.... 99% about how the information is prepared beforehand and only 1% about how it is accessed ... and so we're back to the discipline part. Therefore the work need to be done AS THE INFORMATION IS ADDED. Look back at the Web and its original intention (Getting away from Linear information flow). The "problem" is that the information was posted with no regard to organization, structure, duplication, or in fact anything! Now what we have is a vast repository of information that in many cases is entirely useless. Forumulate almost any simple question... "What Year did....", "Who Said....", "What is the maximum resolution of [fill-in] video card?". In each of these cases I am sure the information is on some page of some site somewhere. Any search engine will return tons of junk, due to their very nature. Going back to non-realtime communication...I am not sure if you use any of the MOTERATED forums that exist on the web. Postings are organized into topic, the moderators will move items that are misplaced, and edit content that is not appropriate. I do the same for "non-structured" content that I wish to track that originates from e-mails by having my e-mail integrated with a CRM system. The only annoying part right now is deailng with the "duality" of the from addresses. Since I (usually) read my e-mail in the order it is received, it is quite common to (want to ) respond to an issue that has already been addressed. The alternaive of reading my most recently first has other issues and is not really a solution. When I am in an environment that shows a TREE with responses organized by who was responjding to which element of the topic, I can easily see if that issue has a response, scane that (without reading all of the responses in the entire discussion) and then decide if I want to respond (to the person who originally raised the issue, or to the last person who chimed in on the matter). David