But let's ask the list: is there anybody
else out there or that you
know who buys a product only if it has repair documentation
available?
I don't carry it to quite the absolute pitch this statement does, but
certainly decent repair potential is a positive factor when I buy
something. (For electronics, this typically means docs.)
Yes, OK, I don't insist on the service manual being available. If the
thing is standard components, and not too many of them, it's not hard to
trace out a schematic.
But then again, if the product is a couple of ASICs, with no docs, I am
going to avoid it.
And as a corollary, do you only buy products you
want to run 20
years?
Again, I don't take it to this absolute a pitch, but I do prefer things
which I expect to last. As a non-computer example, I will cheerfully
spend $50 for a kitchen knife I expect to outlive me instead of $5 for
one I expect to need to replace after one (frustrating) year. As a
As I've said before, I am not rich enough to buy cheap tools (and I use
'tools' in the widest sense here).
Or can you
accept a product as being expendable?
Depends on the part. Some things I think of as consumables - mostly
things even Tony thinks of as consumables, I suspect (I'm talking
things like toner cartridges), but not entirely (eg, peecee keyboards).
Yes, there are, of course, products that I know I will have to replace.
Like primary cells. And secondary cells (they have a limited number of
recharge cycles). And the toner cartridge in my laser printer (although I
would be annoyed if some mechanical part of that cartridge failed before
all the toner was used up. I also might try refilling it, particularly if
it was a hard/impossble-to-obtain one for a classic printer).
PC keyboards, though, I do repair. Normally becuase they fail at an
inconvenient time (like on a satruday evening), and I can repair them
sooner than I can get a replacement.
-tony