FedEX unsurance issues

On Apr 28, 2020, at 10:08 AM, Noel Chiappa via cctalk <cctalk at classiccmp.org> wrote: Hi, a heads-up on sending expensive items via FedEx. They appear to have a new policy, limiting honouring insurance coverage; so, in my opinion, they are now unsuitable for shipping valuable items. Data point 1: a couple of months back, I bought a PDP-11/40 on eBait. It was shipped via FedEx in two separate packages: one with boards, and one holding the chassis/front-panel. They somehow managed to lose the second box - and then refused to fully pay out the insurance coverage on that box. We provided them with data on an open eBay auction for an identical item, to prove that our valuation was not inflated, but it didn't help - they only paid out a reduced amout, not what the thing was worth, and _what we had insured it for_ (even though _they_ lost it). Data point 2: I collect Japanese woodblock prints; a large dealer I do business with used to do all their shipping via FedEx - dozens of shipments per week - but as of yesterday I as informed that they are now switching. Why? FedEx lost a valuable, insured, package - and would only pay out US1K on it, not the full insured value, leaving the dealer to absorb most of the loss (several US$K). There's a clear pattern here; FedEx is refusing to honour the full insurance coverage when an item is lost. So I wouldn't ship anythihg valuable via FedEx unless you can find an outside insurer to cover it - since Fedex's own insurance coverage now often cannot be relied upon. Noel